In January 2021, Lotti got her left hip replaced by IBJI’s Dr. Sean Sutphen. Approximately 30 years ago, Lotti had her right hip replaced by another doctor. Overall, she knew what to expect but was excited to see the new changes to technology and quality of care provided by IBJI that she hadn’t experienced before.
Hip Pain Appointment
Leading up to her hip replacement surgery, Lotti had a visit with Dr. Sutphen where they discussed surgery as the next step. “I had two meetings with him prior to surgery regarding my hip pain. He took an X-ray and explained to me what was happening in my hip. Dr. Sutphen informed me that my arthritis and pain would only get worse and the next step would be a hip replacement surgery
Lotti picked a surgery date thinking she could always cancel it because at the time she didn’t want surgery. Unfortunately, the pain got worse just as Dr. Sutphen predicted it would and she knew immediately it was the right time for surgery.
Attention to Detail
Lotti says the patient experience with Dr. Sutphen and his team was like nothing she experienced before. “The day before the surgery, he called me and reassured me that I was in good hands. I’ve never experienced that, he is so empathetic toward his patients. He understands his patients concerns and I’m very appreciative of the extra steps he takes. The day of my surgery, he called my husband to keep him informed as well.”
Dr. Sutphen gave Lotti both pre-op and post-op information that he wrote himself which entailed what to expect before, during and after the surgery. She says the information was written very well and easy to understand for patients.
Hip Replacement Comparisons
Lotti recalls her right hip replacement recovery taking longer than the one performed by Dr. Sutphen. She also noticed the difference in bedside manner. “The first time around, the physician lacked bedside manner and had a different approach when it came to explaining everything. For my recent replacement, Dr. Sutphen was so optimistic and empathetic. He took his time with me and explained everything in a way that makes the patient feel heard. He was more relaxed and understanding. You never think he’s in a hurry to get you in and out.”
“Going into surgery there’s concern, hesitation and fear and Dr. Sutphen made all that much easier. He makes you feel good about everything. I am very appreciative of my experience. His nurse and staff were exceptional as well. He leads in a way that his staff follows by example which makes the whole environment amazing.”
Second Hip Replacement Recovery
The positivity was felt by every IBJI staff member she interacted with. “Even the physical therapist that came to the house was full of good spirits. The friendliness continued even when I went into the Wilmette Physical & Occupational Therapy Clinic. The physical therapists always explained what exercise they were doing and why and how I could do it at home. I continue to do my exercises every morning at home.”
Lotti says the whole experience was positive. “I have over the top praise for Dr. Sutphen and his staff. He is so friendly, competent, empathetic and kind. I used to be a skier but what I love now is walking. If I couldn’t walk around the neighborhood and along trails anymore, my quality of life wouldn’t be good. With his help, I’m almost back to completely normal two months after surgery. I feel so well in a short amount of time. Nothing hurts anymore and I can walk fairly fast as well as up and down the stairs.
“Not only was the medical procedure and recovery top notch but so were the people involved. I had the best care one could possibly have from the beginning to the end. He provides extraordinary care and develops a good relationship with his patients.”