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Illinois Bone & Joint Institute (IBJI), a leading physician-owned orthopedic practice, is excited to announce the transition to a paperless billing system effective May 1, 2024. This significant move shows IBJI's commitment to both our patients' experience and environmental stewardship.

Easy Access to Your Bills

Starting May 1, current patients will be able to easily view, download, and pay their bills by logging into their MyChart account. For added convenience, patients with a credit card on file will have their card automatically charged ten days after their insurance processes. They'll also have the option to pay directly through the secure MyChart portal or by check.

Going Green

In an effort to reduce environmental impact and streamline billing, IBJI’s new paperless system will allow patients to access and manage their bills electronically through email or the MyChart platform. "Our goal is to provide our patients with an effortless way to manage their healthcare expenses while contributing to environmental conservation," says Michelle Flaherty, Chief Operating Officer of IBJI.

Seamless Transition for Patients

Current patients will be enrolled in paperless billing automatically. But even newcomers to IBJI will be able to take advantage of the new system.

Frequently Asked Questions

Why is IBJI moving to paperless billing?

IBJI is moving to paperless billing to be more environmentally friendly and embrace a greener approach by reducing paper usage and contributing to environmental conservation. We are also making it more of an effortless management for patients, by accessing your bills through email or MyChart seamlessly from anywhere, at any time.

How will I receive my bills now?

You will receive your bills by email or text. You can also view them in your MyChart account.

Don't have a MyChart account yet? Sign up for one today.

Is paperless billing secure?

Absolutely! As part of our ongoing commitment to safeguarding your personal and financial information, we are pleased to extend our use of MyChart, a system you already know and trust, to include paperless billing. MyChart employs advanced encryption, ensuring the utmost protection of your data. By integrating billing into this secure platform, we not only streamline your experience but also enhance the security of your payment information.

The move to paperless billing through MyChart means you'll continue to enjoy secure access to your health records and billing statements through a single, familiar interface. MyChart's unique user authentication ensures that only you can access your account, significantly reducing the risk of unauthorized access to your personal information compared to traditional mail.

Don't have a MyChart account yet? Sign up for one today.

What do I need to do to start receiving paperless bills?

Nothing! You will be enrolled in paperless billing automatically on May 1.

How can I make payments under the new paperless system?

You will receive a text message when you receive a new statement. To make a payment, follow these steps:

  1. Navigate to MyChart and select "PAY AS GUEST."
  2. Enter the account number and last name of the patient, and click "Look up."

Will paperless billing affect the timing of my bill?

No, the timing of statements and due dates will not change.

What should I do if I don’t receive my bill?

Please contact IBJI’s billing support department Monday through Friday during 8am-4:30pm CST by calling 847-720-7183.

Who can I contact for help or more information about paperless billing?

Please contact IBJI’s billing support department Monday through Friday during 8am-4:30pm CST by calling 847-720-7183.

How do I opt out of paperless billing?

After May 1, follow these steps to opt out of paperless billing:

  1. Log into your MyChart account.

  2. Select Menu.

  3. Scroll down to select Billing Summary.

  4. Click "cancel paperless billing."

  5. On the resulting screen, select Receive paper statements.

    You will see the following screen, which indicates that you are no longer enrolled in paperless billing and you will begin to receive paper statements.

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