Activate Your Account

Please request an activation code online. For assistance, please call 847-486-6900 or email Please note our helpline cannot assist with clinical requests or access your care information.

Manage your health anytime, anywhere.

Stay connected with IBJI’s secure patient portal, IBJI MyChart.

  • Schedule appointments
  • Access your IBJI a health records
  • View test results
  • Request prescription refills
  • Message with your doctor
  • Video visit with your doctor
  • Connect your care to other health systems


Telemedicine visits involve using a computer or phone to talk to your doctor instead of visiting an IBJI office location. If a telemedicine visit is appropriate, our staff is happy to help get you set up.

Get started with telemedicine visits.

Pay a bill

Now you have the option to pay your medical bills online. The “pay as a guest” feature allows family members, and other individuals to make online payments on behalf of IBJI patients.

You can access your IBJI MyChart account 24 hours a day to manage many online billing tasks, including:

Please note, MyChart can only be used to make payments for:

  • Illinois Bone & Joint Institute Offices, including MRI, OAK Orthopedics and Orthopedic Surgery Specialists for all dates of service following July 12, 2021
  • Hinsdale Orthopaedics for all dates of service following April 1, 2022

For other bill pay options, please visit our Online Bill Pay page.

Download the IBJI MyChart mobile app

With the IBJI MyChart mobile app, you can access your health info from your smartphone or tablet. 

Get help & additional support

If you need additional support using your IBJI MyChart account, email us at or call our patient support line at 847-486-6900. Please note our helpline cannot assist with clinical requests or access your care information.

For support in navigating Mychart, we have provided the below instructional videos for assistance.

Need assistance with using the messaging features on MyChart. View the instructional video below.

Setting up your account

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you’re having problems activating your account, please email us at or call our patient support line at 847-486-6900.

Resetting your password? Having trouble remembering your password? We can help. Call our patient support line at 847-486-6900 to request a new, secure password or reset your password online.

Two Factor Authentication is a way to make your account safer, view how to enable with the video below.

IBJI MyChart Patient Portal FAQs

IBJI MyChart Patient Portal FAQs

When can I see my test results in MyChart?

Your normal test and X-ray results are released to your MyChart account immediately after they are reported by the lab. Advanced imaging results are released to MyChart after your physician has reviewed them.

Why are certain test results not shared electronically via MyChart?

Tests of a very sensitive nature are not released to MyChart.

If some of my health information in MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic medical record at your doctor’s office. Please contact your physician’s office to correct any inaccurate information.

If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within one to two business days. MyChart should not be used for urgent situations. Please contact your physician’s office if the situation requires prompt attention or call 911 if it is an emergency.

Can I view a family member's health record in MyChart?

An adult patient must grant permission to another adult to view their health record in MyChart. Parents and guardians do not need consent to view a minor’s MyChart record.

In MyChart this permission is called proxy access and allows a person to log into their personal MyChart account and then connect to information regarding their family member.

In order to get this access, your family member must fill out the proxy consent form within MyChart by clicking on the option “Grant an adult access to your record”.

In order to view a minor child’s MyChart, a parent or guardian would use their own MyChart account to “Request to Access a Minor’s Record”.

Can I ask questions regarding a family member from my MyChart account?

Privacy laws prevent us from communicating with you about a family member’s health condition without their written consent.

To obtain access to a family member’s personal MyChart account, please have them fill out the proxy consent form within MyChart by clicking on the option labeled “Grant an adult access to your record.”

Can my spouse and I share one MyChart account?

No, each adult must establish their own MyChart account.

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords.

Each person controls their password, and the account cannot be accessed without that password. Unlike conventional email, all MyChart messaging is done while you are securely logged on to our website.

What do I need to use MyChart?

You need access to a computer or device with an up-to-date browser, like Chrome or Edge.

MyChart is owned and operated by Epic. It is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records. It will never be sold or leased by Illinois Bone and Joint Institute. MyChart®, Epic®, Powered by Epic™, and the MyChart logo are trademarks of Epic Systems Corporation.

Is there a fee to use IBJI MyChart?

No, MyChart is a free service offered to Illinois Bone & Joint Institute patients.

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