Medical Records Request

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Get a copy of your patient records electronically, by mail, or in person.

Illinois Bone & Joint Institute has partnered with HealthMark Group to ensure the accurate and timely completion of medical record requests.

  • Faster processing of your records request
  • Accurate and complete records every time
  • Prompt customer service for all questions
  • Online portal where you can review the status of your request


Requests may be submitted electronically to HealthMark’s Request Manager at Once logged in, select “Submit Request” from the menu options and enter all required fields to provide an authorization directly to HealthMark. Your medical record request will be processed

Any questions?

Please log in to Request Manager for status updates or to chat with support. If you have any questions, you may contact HealthMark at 800-659-4035 or

Note: Applicable fees may apply for record requests.

  • In-Person Requests: Please visit your provider’s office location.
  • Mail Requests: For mail requests, please complete the form below and mail it directly to the office address of your provider.

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In accordance with patient privacy regulations, all requests for medical records must include a signed Authorization for the Release of Health Information form.