FREQUENT ASKED QUESTIONS
If you are unable to upload a photo to the My Story page, please email firstname.lastname@example.org with the subject line “My Story” so we can upload and match your photo to the appropriate story.
Upon submission, your story will be approved for posting within 3 business days. In the event it cannot be approved, a member of our team will reach out to you.
At the moment, we are not requiring patients to create an account or login information. This means that we encourage those who would like to submit their story to do so in their first attempt. You are welcome to draft it on a separate document and cut and paste your finished work into the submission form.
If a patient is 18 years of age or under and would like his/her story to be submitted, a parent or legal guardian should submit his/her story on his/her behalf.
Yes, with your approval, a representative can submit your story on your behalf.
If you have additional questions, you can contact the IBJI marketing team at email@example.com.
Whether it is editing your story or adding more photos and/or videos, the IBJI marketing team at firstname.lastname@example.org with your changes and we will be happy to assist.
As soon as your story goes live on the IBJI website, we will send you an email notification, which will contain shareable links via Facebook, Twitter, Instagram, and email. Social media sharing options are also available on your story page.
Your story has no expiration date and will live for many generations of patients to see. Also, we will continue to collect and post stories to the IBJI site as they come along for all to see.
Patients can submit multiple photos. Once submitted, your photos will be reviewed by the IBJI marketing team and posted live.
If you don’t see your condition or treatment listed, please email email@example.com and our team will work with you to match the appropriate term and category.
Any further questions please email firstname.lastname@example.org.