Orthopedic injuries don’t wait for office hours—and now, neither do we. The new after-hours injury screening feature within the IBJI Access app lets you connect with a clinical team member outside of regular clinic hours. Whether it’s a sprained ankle at soccer practice, a weekend shoulder strain, or a late-night fall—we’re here to assess your injury and guide your next steps. So now you can skip the ER, save time, and get personalized care—all from your favorite device.
How It Works
Download the IBJI Access app.Available on both iPhone and Android
Chat with a licensed clinician.Real-time assistance for your after-hours injury
Receive insights from an expert.Get a care plan and schedule follow-up.
Is this service for you?
The injury screen feature in IBJI Access was made for everyone including: weekend warriors, athletes of all ages, coaches, parents, and trainers. It was designed to be there before you need it so you always have IBJI with you.
Parents- Coaches
- Trainers
- Athletes of all ages & skill levels
- Injured workers
- Weekend warriors
What else can you do with IBJI Access?
- Schedule Appointments: Easily book appointments online at any of our locations throughout Chicagoland and northwest Indiana.
- New Patient Guidance: Get a step-by-step introduction to IBJI, with opportunities to learn more about our services, doctors, and locations.
- Reserve OrthoAccess Walk-In Clinic Spots: Secure your spot at one of our OrthoAccess clinics for same-day care.
Frequently Asked Questions
Is this a virtual doctor visit?
No, this feature is a triage tool designed to guide you on what to do next—not diagnose or treat. It’s the first step in getting the right care, faster.
Who is on the other end?
A licensed physical therapist (PT), licensed occupational therapist (OT), or certified athletic trainer (ATC) will triage your injury and offer the best option(s) for your pain or discomfort. Please note: The services provided by the PT, OT, or ATC shall in no way be considered a substitute for the services of a physician and will function only under the outlines set forth by the Illinois Department of Professional Regulations.
Can I use it for emergencies?
No. If you’re experiencing severe pain, numbness, heavy bleeding, or a suspected fracture with deformity, go to the nearest emergency room.
Will I get a diagnosis or prescription?
No. This tool is not for treatment. You'll get informed recommendations for follow-up care (imaging, appointments, etc.).
Is this service covered by insurance?
Per federal guidelines, beneficiaries of Medicare, Medicaid, Tricare, VHA, and other federally funded programs are not eligible for complimentary injury screens.
What if I still need to be seen?
You'll receive clear guidance on next steps, and we can help you schedule an appointment with the right specialist.
