Administrative Positions
Illinois Bone & Joint Institute, LLC (IBJI), Chicagoland’s premier orthopedic medical practice with several Chicago and NW suburban locations, has a full-time Certified Medical Assistant opening in our Fox River Grove location.
Administrative Responsibilities include but not limited to:
- Responsible for greeting patients in a warm and inviting manner
- Responsible for meeting with the patient during the check-in process, which includes complete registration of the patient, input of demographic and insurance information, scanning of insurance cards, and other required documentation
- Responsible for collecting co-payments upon arrival
- Responsible for meeting with the patient during the check-out process, which includes scheduling follow up appointments, facilitate referral requests, precertification for and scheduling of outside testing, and assist with any questions patients might have prior to leaving the office
- Responsible for scheduling appointments according to physicians’ protocols
- Responsible for handling telephone calls
- Responsible for running schedule reports to prepare for next day.
Clinical Responsibilities include but not limited to:
- Review of schedule and ensuring medical records and test result are available for visit
- Greeting and escorting patients from waiting area
- Patient intake-patient past medical history, patient social history, vital signs
- Prepare patient for exam
- Assisting with examinations, procedures and treatment, i.e., applying casts, DME’s, removal of sutures, staples,
- Respond and take appropriate action for phone calls
Job Requirements:
- Graduate of an accredited medical assistant program and have received certification
- Previous orthopedic experience is preferred
- Ability to perform multiple and diverse tasks simultaneously in a fast paced environment
- Comfortable using practice management and electronic health record software
- Strong written and verbal communication skills
- Strong interpersonal skills, able to work well and communicate professionally with physicians, patients and staff
IBJI offers an excellent compensation and benefits package including generous PTO accruals, medical, life and disability insurance, as well as 401k and profit sharing.
Why Work Here?
“Opportunity to work with a great team of professionals who are dedicated to providing quality patient care.”
Illinois Bone & Joint Institute, LLC, (IBJI) Chicagoland’s premier orthopedic medical practice with several Chicago and NW suburban locations, has a full-time Patient Service Representative opening in our McHenry clinic.
Join our growing and dynamic practice as we seek energetic team players to strengthen our clinical team. If you are someone who enjoys a collaborative environment where staff contributions are appreciated and challenges are met through management/staff cooperation, we would very much like to meet you.
Duties and responsibilities include, but are not limited to:
- Will work closely with the clinical team to provide the best possible service and care to our patients
- Responsible for greeting each patient or visitor to IBJI with a smile and an attitude of helpfulness
- Handling high volume of calls and appointment setting and insurance verification
- Responsible for receiving the patient, providing them with appropriate paperwork, receiving documentation and co-pays from the patient and preparing the chart for the doctor
- Collecting necessary paperwork and setting up follow-up appointments, answering inquiries, providing ancillary services information, etc.
- Additional reception desk duties may include input of demographic and insurance information, answering general inquiries, keeping the waiting room presentable
Job Requirements:
- Previous reception, call center or customer service experience in a medical office setting
- Excellent verbal communication skills
- Ability to multitask
- Ability to work in a fast paced environment
- Ability to work a flexible schedule
- Must be a team player
IBJI offers an excellent compensation and benefits package including generous PTO accruals, medical, life and disability insurance, as well as 401k/profit sharing.
Illinois Bone & Joint Institute, LLC (IBJI), Chicagoland’s premier orthopaedic medical practice with several Chicago and NW suburban locations, has a full-time Patient Services Representative opening in our Park Ridge location.
With a Customer Service Orientation, Duties and Responsibilities include but are not limited to:
- Responsible for greeting patients in a warm and inviting manner
- Responsible for meeting with the patient during the check-in process, which includes complete registration of the patient, input of demographic and insurance information, scanning of insurance cards, and other required documentation
- Responsible for collecting co-payments upon arrival
- Responsible for meeting with the patient during the check-out process, which includes scheduling follow up appointments, facilitate referral requests, precertification for and scheduling of outside testing, and assist with any questions patients might have prior to leaving the office
- Responsible for scheduling appointments according to physicians’ protocols
- Responsible for handling telephone calls
- Responsible for running schedule reports to prepare for next day Will work closely with physicians, clinical staff, and other members of your team
Job Requirements:
- Previous experience in a medical office a plus, however, willing to train the right candidate
- Ability to perform multiple and diverse tasks simultaneously
- Comfortable using practice management and electronic health record software
- Strong written and verbal communication skills
- Must be a team player
- Understands and complies with HIPAA laws and regulations
- Minimum of High School diploma or equivalent
IBJI offers an excellent compensation and benefits package including generous PTO accruals, medical, life and disability insurance, as well as 401k and profit sharing.
Why Work Here?
“Opportunity to work with a great team of professionals who are dedicated to providing quality patient care.”
The Benefits Specialist is responsible for assisting with the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short and long-term disability and 401k/profit sharing plan.
Essential Duties:
- Ensures the accuracy of all benefits enrollments in order to provide vendors with accurate eligibility information
- Assists with new-hire orientations
- Performs quality checks of benefits-related data
- Assists employees regarding benefits claims issues and plan changes
- Distributes all benefits enrollment materials and determines eligibility
- Enrolls employees with carriers and process status changes
- Responds to benefits inquiries from employees and physicians on plan provisions, benefits enrollments, status changes and other general inquiries
- Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA
- Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities
- Responds to 401k inquiries from employees and physicians relating to enrollments, plan changes and contribution amounts
- Assists with the open enrollment process
- Provides necessary reports for allocation/billing charges
Job Requirements:
- Extensive knowledge of employee benefits and applicable laws
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- Proficient with Microsoft Office Suite
- Bachelor’s degree in Human Resources or related field of study
- Two years’ experience in HR and/or benefits administration
IBJI offers a competitive compensation package including health, dental, life and disability insurance. We provide a generous PTO package along with a 401k/profit sharing plan.
Description: The Practice Management Support Specialist will serve as a resource for all Revenue Cycle PM Systems support for such systems as Allscripts PM, Centricity, and E-Clinical Works applications and their support functions. Position would be responsible for working with application vendors to manage open support tickets and support other web-based applications necessary for Illinois Bone & Joint Institute, LLC operational functions and needs. Reports directly to Revenue Cycle Manager.
Duties Include but are not limited to:
- Assure all calls to the Practice Management Support team are responded to expeditiously
- Manage and/or work all requests sent and respond to IBJI staff in a timely manner
- Create and follow-up on all PM System and technical related support tickets
- Work with IBJI Operations on troubleshooting issues
- Provide status and follow-up to Revenue Cycle Manager on all pending support tickets and issues
- Work with other team members on special projects, and be a part of new technology developments and implementation teams
- Work with third party vendors on interface issues
Requirements/Qualifications
- High School graduate or equivalent required, some college preferred
- Proficiency in MS Office Suite a must
- Technical Certifications (A++, Networking etc.) a plus
- Minimum of 1-2 years on the job customer service experience preferred
- Healthcare experience preferred, physician office experience a plus
- A track record of establishing and maintaining positive and accountable relationships preferred
- Experience working with outside technical vendors and clients preferred
- Familiarity with database & application management, experience a plus
- Experience assisting users with hardware/software issues remotely and on-site a plus
- Strong investigational and organizational skills a must
- Excellent written and verbal communication skills a must
FLSA Status: Exempt
Reports To: Director of Revenue
Job Overview: The Manager of Revenue Cycle manages the day-to-day operations of the financial reimbursement function including customer service, charge capture, claim submission, rejections, ERA/EFT, cash application, collections and reporting for all of IBJI and IBJI affiliates The Manager of Revenue Cycle is responsible for the oversight of revenue cycle projects to improve the integrity of Revenue Processes. The Manager of Revenue Cycle will ensure timely and accurate billing and collection activities are consistent with Federal, State and department policies and procedures as well as maximum staff productivity.
While this position reports to the Director of Revenue Cycle, there will be significant interaction with Administrators, Providers, Compliance and Accounting.
Responsibilities and Duties:
- Develop and monitor strategic goals and objectives; reports performance, justification and/or corrective action
- Assigns and communicates priorities of On-Site operations requests for programming and system enhancements
- Payer/Patient Accounts Management:
- Manage problematic patient accounts, refunds, outside collection services
- Serve as a liaison between managed care, Work Comp, Medicare, and other payers, management and clinical staff
- Serve as a key external relationship manager for all payers
- Support Medicare and payer correct coding initiatives by maintaining current knowledge of coding and coverage guidelines
- Support Compliance Management in implementing and monitoring compliance
- Communication with management or operational and reimbursement issues
- Reducing aged accounts and DSO
- Run AR reports; coordinate with the team to ensure all claims from 30 to 60 and 61 to 90 days have been worked. Accounts over 90 days need special assistance, review by payor.
- Staff Management:
- Oversee the hiring and training of staff.
- Supervising the Revenue Cycle Department in various duties, such as account management, communications with insurance providers, collections, cash posting contract analysis, claims and charge capture.
- Managing staff performance by providing regular feedback, performance reviews, and one-on-one meetings.
- Report Management:
- Ensure accuracy and balance of cash, collections, bank receipts compared to system entry.
- Oversee regular audits and reviews to ensure staff follows policies and procedures, as well as federal and state regulations
- General reports and monitor department’s financial performance at the departmental and billing area level.
- Assigns and communicates priorities, requests for programming and system enhancements.
- Month end close reporting and process.
- Additional Responsibilities:
- Conduct random audits to verify system integrity, payer accuracy and payment per contract, to optimize reimbursement functions.
- Other duties as assigned
Skills and Competencies:
- Strong Personnel Management, Operational Flow and Revenue Skills
- Demonstrate the ability to lead, motivate, and develop staff with a focus on achieving productivity and revenue goals.
- Strong computer skills, including the ability to work with many practice management systems, Microsoft Office applications and reporting programs.
- Demonstrate good judgement in selecting methods and techniques for obtaining solutions.
- Excellent verbal, written and oral communication skills.
- Ability to lead by example and supervise others
- Detail Orientated with proven organizational and problem-solving skills.
- The ability to work in a fast-paced environment
Requirements/Qualifications:
- Bachelor’s degree preferred
- Minimum 5 years’ experience in Healthcare Revenue Cycle
- Minimum 3 years Management experience
- Strong problem-solving skills and the ability to make timely decisions
- Knowledge of Federal, State and third-party payor reimbursement rules and regulations
- Certified Coder preferred, but not required
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
FLSA Status: Non-Exempt
Reports To: Revenue Cycle Supervisor
Job Overview: The Revenue Insurance Collector works to ensure that we are optimizing insurance collections, reducing outstanding balances, maintaining the accounts receivables. Revenue Insurance Collector will maximize reimbursement for all services while minimizing the amount of time it takes to obtain reimbursement; decrease AR sustain a low DSO.
Responsibilities and Duties:
- Communicate directly with the payor, resubmits denied claims, underpaid claims and claims that are inaccurately processed by auditing accounts to check on proper payments, coding, balances, adjustments, etc. using appropriate reports and queues
- Review and analyze claim denials in order to perform the appropriate appeals necessary for reimbursement
- Manage outstanding accounts receivable for assigned payers/Divisions. Resolve outstanding balances.
- Follow up on outstanding accounts receivables, 31-60 days, 61-90 days. Includes researching aged account reports, outstanding “list”, processing problematic EOB’s and/or incoming mail or correspondence as identified. Special projects on 90+ days detailing problematic accounts and reporting them to the supervisor.
- Identify errors, correct and communicate to management
- Additional Responsibilities:
- Conduct random audits to verify system integrity, payer accuracy and payment per contract, to optimize reimbursement functions.
- Other duties as assigned
Skills and Competencies:
- Accounts Receivable knowledge: ability to read, analyze and interpret EOB’s and other AR procedures
- Adheres to organizational policies and procedures, including Corporate Compliance Program, HIPPA regulations.
- Knowledge of Medicare, Medicaid, HMO/PPO/EPO, Work Comp and Commercial Insurance operating procedures
- Ability to effectively correspond and interact with insurance payers, co-workers, management both verbally and in writing.
- Detail Orientated with organizational and problem-solving skills.
- The ability to work in a fast-paced environment
Requirements/Qualifications:
- High School Graduate
- Minimum 2 years’ experience in Healthcare Revenue Cycle
- Strong problem-solving skills and the ability to make timely decisions
- Knowledge of Federal, State and third-party payor reimbursement rules and regulations
- Certified Coder preferred, but not required
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Overview:
Illinois Bone & Joint Institute, LLC (IBJI), Chicagoland’s premier orthopaedic medical practice with several Chicago and NW suburban locations, has a full-time denial coding position opening.
Description/Position Summary:
This job is responsible for corresponding with both commercial and government health insurance payers to address and resolve outstanding insurance balances related to coding denials in accordance with established standards, guidelines and requirements. An incumbent conducts follow-up process activities through review of medical records and contact with providers, phone calls, online processing, fax and written correspondence, leveraging work queues to organize work efficiently. Work also includes reviewing insurance remittance advices, researching denial reasons and resolving issues through well-written appeals. Work requires proactive troubleshooting, significant attention to detail and the application of analytical/critical thinking skills to analyze denials and reimbursement methodologies and bring timely resolution to issues that have a potential impact on revenues. In addition, the incumbent must be able to communicate effectively with payer representatives and maintain professional communication with team members in order to support denials resolution. Uses and discloses patient protected health information: 1) Only as it applies to job functions, 2) in amounts minimally necessary for intended purpose, and 3) in a confidential manner.
Essential Job Responsibilities:
- Follows-up with insurance payers to research and resolve unpaid insurance accounts receivable; makes necessary corrections in the practice management system to ensure appropriate reimbursement is receive.
- Applies a thorough understanding/interpretation of Explanation of Benefits (EOBs) and remittance advices, including when and how to ensure that correct and appropriate payment has been received.
- Communicates effectively over the phone and through written correspondence to explain why a balance is outstanding, denied and/or underpaid using accurate and supported reasoning based on EOBs, reimbursement, and payer specific requirements.
- Review patient medical record to compare documentation and coding; change coding based on documentation to include diagnosis codes, modifiers, place of service, etc. Communicate with provider to resolve claims that require a written appeal or second level appeal.
- Resubmits claims with necessary information when requested through paper or electronic methods.
- Anticipates potential areas of concern within the follow-up function; identify issues/trends and conducts staff training to address and rectify.
- Recognizes when additional assistance is needed to resolve insurance balances and escalates appropriately and timely through defined communication and escalation channels.
Additional Responsibilities:
- Adheres to and supports the objectives, policies and procedures of Illinois Bone and Joint Institute
- Supports the development and implementation of improvement initiatives as it relates to the department goals.
- Maintains confidentiality of patient information according to HIPPA guidelines
- Adheres to policy and procedures according to Employee Handbook
Qualifications:
- High school/GED
- Three years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities. Preferred Qualifications
- Graduation from a post-high school program in medical billing or other business-related field is preferred.
- Certification (AHIMA, CPC, or CCS-P)
- 2 years coding experience
Clinical Positions
As a NP, your duties and responsibilities will be both Clinic, Hospital and Surgery based and include the following:
- Perform initial and on-going clinical assessment and various minor treatment procedures
- Schedule appointments for office visits, surgeries, diagnostic tests, attorneys (depositions), meetings, IME’s and others in an efficient and timely manner
- Handle follow up and post op appointments; administer injections and answer patient questions on call backs, as directed by collaborating physician
- Provides preoperative and postoperative education to patient and family members;
- Writes orders for treatment, diagnostic tests and medications at the direction of the collaborating physician
- Dictates reports, helps with hospital rounds and consults and assists as needed with routine work as a member of the physician’s team.
Job Requirements:
- Qualified candidates must have a Masters of Science in Nursing
- An Illinois Advance Practice Nurse license
- Previous Orthopaedic experience preferred
This position will provide clinical support to the Infusion (IV) Therapy Department to maintain overall safety, quality of care and the customer service experience provided to patients and physicians.
- Performs clinical activities as necessary to meet the needs of the patients and physicians including reconstitution of medications, peripheral venipuncture, and phlebotomy
- Assessment and monitoring of patients vital signs during infusion therapy
- Recognizing and responding to emergencies
- Educating patients regarding infusion therapy
- Scheduling of patients
- Monitoring components of insurance
Job Requirements:
- Associate’s degree in nursing plus a minimum of one year nursing experience preferred
- BSN and IV experience preferred
- Current Illinois RN Licensure and BLS/CPR required.
- Able to multi-task and work in a fast-paced environment.
- Strong interpersonal skills, able to work well and communicate professionally with physicians, patients and staff in all levels of the organization
- Must be available to work a flexible schedule to accommodate the needs of the practice.
Illinois Bone & Joint Institute, LLC. (IBJI), Chicagoland’s premier orthopaedic medical practice with several Chicago and NW suburban locations, has a full time opening for a Medical Secretary/CMA at its office in Libertyville.
Duties and responsibilities include, but are not limited to:
- Schedule appointments for office visits, surgeries, diagnostic tests, attorneys (depositions), meetings, IME’s and others in an efficient and timely manner.
- Verify insurance benefits, pre-certify procedures, and provide data needed by third parties to ensure patient services are reimbursed per fee schedule.
- Prepare patient charts for office visits with all patient medical test results, operative reports, and/or other documentation pertinent to the patient visit.
- Triaging and responding to patient phone calls, including pre and post-operative surgical patients
- Coordinating patient care information with other health care providers.
- Documenting information in patient records.
- Gathering and managing necessary documents (i.e. medical record, test results).
Job Requirements:
- 2-3 years of relevant medical experience
- Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
- Must be a Certified Medical Assistant
Skills:
- Able to multi-task and work in a fast-paced environment.
- Communicate effectively verbally and in writing to document/record information.
- Strong interpersonal skills, able to work well and communicate professionally with physicians, patients and staff in all levels of the organization. Able to develop constructive and cooperative working relationships with others and maintain them over time.
- Capable of prioritizing and organizing information to achieve a smooth flow of tasks.
- Able to utilize electronic medical records in an efficient manner.
IBJI offers excellent compensation and benefits package including generous PTO accruals, medical, life and disability insurance, as well as 401K and profit sharing.
Excellent opportunity for an experienced Medical Assistant to join an innovative, growth-oriented musculoskeletal practice that has earned a reputation for excellence and is highly respected by their colleagues, patients and the community.
Requirements: Current certification as a Medical Assistant (CMA/RMA) or other certification/license (ex. LPN, EMT, CNA) and 1 -2 years previous experience required.
Experience with electronic medical record. Must be available to work a flexible schedule to meet the needs of the practice. Monday thru Friday, day shift schedule.
Position Highlights: Excellent opportunity to work with an established team of professionals who take pride in their work and have a strong work ethic.
Illinois Bone & Joint Institute – Arlington Heights has immediate opening for a full time Secretary/Appointment Scheduler. Duties would include scheduling patient appointments, coordinating doctor/patient schedules, plus other varied duties. Excellent communication skills with doctors, patients, hospital and all other ancillary personnel required.
Must have proficiency in a PM and EMR system. Medical background necessary but will train in orthopaedics. Hours are Monday-Friday 8:30 AM-5:00 PM. We provide an excellent benefit package. Salary commensurate with experience. Please send resume to mmaierhofer@ibji.com.
Illinois Sports Medicine & Orthopedic Surgery Center, an ambulatory surgery center located in Morton Grove, is currently recruiting a Part-Time Nursing Assistant. Candidates should possess some current experience working with orthopedic surgery patients in either an ambulatory surgery center or hospital setting. Certification preferred. Shift begins at 5:30AM. No PMs, nights or weekends.
Interested candidates should fax (847-213-5499) or e-mail (sschoo@ismosc.com) a current resume and cover letter. EOE