Administrative Positions
Illinois Bone & Joint Institute, LLC (IBJI), Chicagoland’s premier orthopedic medical practice with several Chicago and NW suburban locations, has a full-time Certified Medical Assistant opening in our Fox River Grove location.
Administrative Responsibilities include but not limited to:
- Responsible for greeting patients in a warm and inviting manner
- Responsible for meeting with the patient during the check-in process, which includes complete registration of the patient, input of demographic and insurance information, scanning of insurance cards, and other required documentation
- Responsible for collecting co-payments upon arrival
- Responsible for meeting with the patient during the check-out process, which includes scheduling follow up appointments, facilitate referral requests, precertification for and scheduling of outside testing, and assist with any questions patients might have prior to leaving the office
- Responsible for scheduling appointments according to physicians’ protocols
- Responsible for handling telephone calls
- Responsible for running schedule reports to prepare for next day.
Clinical Responsibilities include but not limited to:
- Review of schedule and ensuring medical records and test result are available for visit
- Greeting and escorting patients from waiting area
- Patient intake-patient past medical history, patient social history, vital signs
- Prepare patient for exam
- Assisting with examinations, procedures and treatment, i.e., applying casts, DME’s, removal of sutures, staples,
- Respond and take appropriate action for phone calls
Job Requirements:
- Graduate of an accredited medical assistant program and have received certification
- Previous orthopedic experience is preferred
- Ability to perform multiple and diverse tasks simultaneously in a fast paced environment
- Comfortable using practice management and electronic health record software
- Strong written and verbal communication skills
- Strong interpersonal skills, able to work well and communicate professionally with physicians, patients and staff
IBJI offers an excellent compensation and benefits package including generous PTO accruals, medical, life and disability insurance, as well as 401k and profit sharing.
Why Work Here?
“Opportunity to work with a great team of professionals who are dedicated to providing quality patient care.”
Illinois Bone & Joint Institute, LLC, (IBJI) Chicagoland’s premier orthopedic medical practice with several Chicago and NW suburban locations, has a full-time Patient Service Representative opening in our McHenry clinic.
Join our growing and dynamic practice as we seek energetic team players to strengthen our clinical team. If you are someone who enjoys a collaborative environment where staff contributions are appreciated and challenges are met through management/staff cooperation, we would very much like to meet you.
Duties and responsibilities include, but are not limited to:
- Will work closely with the clinical team to provide the best possible service and care to our patients
- Responsible for greeting each patient or visitor to IBJI with a smile and an attitude of helpfulness
- Handling high volume of calls and appointment setting and insurance verification
- Responsible for receiving the patient, providing them with appropriate paperwork, receiving documentation and co-pays from the patient and preparing the chart for the doctor
- Collecting necessary paperwork and setting up follow-up appointments, answering inquiries, providing ancillary services information, etc.
- Additional reception desk duties may include input of demographic and insurance information, answering general inquiries, keeping the waiting room presentable
Job Requirements:
- Previous reception, call center or customer service experience in a medical office setting
- Excellent verbal communication skills
- Ability to multitask
- Ability to work in a fast paced environment
- Ability to work a flexible schedule
- Must be a team player
IBJI offers an excellent compensation and benefits package including generous PTO accruals, medical, life and disability insurance, as well as 401k/profit sharing.
Illinois Bone & Joint Institute, LLC (IBJI), Chicagoland’s premier orthopaedic medical practice with several Chicago and NW suburban locations, has a full-time Patient Services Representative opening in our Park Ridge location.
With a Customer Service Orientation, Duties and Responsibilities include but are not limited to:
- Responsible for greeting patients in a warm and inviting manner
- Responsible for meeting with the patient during the check-in process, which includes complete registration of the patient, input of demographic and insurance information, scanning of insurance cards, and other required documentation
- Responsible for collecting co-payments upon arrival
- Responsible for meeting with the patient during the check-out process, which includes scheduling follow up appointments, facilitate referral requests, precertification for and scheduling of outside testing, and assist with any questions patients might have prior to leaving the office
- Responsible for scheduling appointments according to physicians’ protocols
- Responsible for handling telephone calls
- Responsible for running schedule reports to prepare for next day Will work closely with physicians, clinical staff, and other members of your team
Job Requirements:
- Previous experience in a medical office a plus, however, willing to train the right candidate
- Ability to perform multiple and diverse tasks simultaneously
- Comfortable using practice management and electronic health record software
- Strong written and verbal communication skills
- Must be a team player
- Understands and complies with HIPAA laws and regulations
- Minimum of High School diploma or equivalent
IBJI offers an excellent compensation and benefits package including generous PTO accruals, medical, life and disability insurance, as well as 401k and profit sharing.
Why Work Here?
“Opportunity to work with a great team of professionals who are dedicated to providing quality patient care.”
Illinois Bone & Joint Institute’s Physical Therapy/Rehabilitation area has several full time openings for Patient Services Representatives at the following locations; Glenview, Morton Grove, Park Ridge, Joliet and Bradley, IL.
We are looking for professional, positive, engaging and personable team members to join our Rehabilitation Services Administrative Team at IBJI.
Job Details:
- Medical Office experience required
- FAST PACED environment – energetic and memorable team players wanted!
- Professionalism is a MUST!
- Candidates must have a proven track record of great customer service and team support while adding positively to their work environment. Must be comfortable working in a fast paced environment with a high volume of public interaction
Job Expectations:
- Available to work any shift between 6:30 am and 8:00 pm. Monday through Friday, no weekends
- Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
- Capable of navigating multiple software platforms. Tech savvy is a must!
- Manage heavy phone reception, scanning, faxing and other clerical duties
- Provide daily support to management and staff as needed
Job Type:
- Full time
Interested Candidates Contact: Rose Nowacki at rnowacki@ibji.com
The Benefits Specialist is responsible for assisting with the administration of all benefits and retirement programs, including medical, dental, vision, life insurance, short and long-term disability and 401k/profit sharing plan.
Essential Duties:
- Ensures the accuracy of all benefits enrollments in order to provide vendors with accurate eligibility information
- Assists with new-hire orientations
- Performs quality checks of benefits-related data
- Assists employees regarding benefits claims issues and plan changes
- Distributes all benefits enrollment materials and determines eligibility
- Enrolls employees with carriers and process status changes
- Responds to benefits inquiries from employees and physicians on plan provisions, benefits enrollments, status changes and other general inquiries
- Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA
- Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities
- Responds to 401k inquiries from employees and physicians relating to enrollments, plan changes and contribution amounts
- Assists with the open enrollment process
- Provides necessary reports for allocation/billing charges
Job Requirements:
- Extensive knowledge of employee benefits and applicable laws
- Excellent written and verbal communication skills
- Excellent organizational and time management skills
- Proficient with Microsoft Office Suite
- Bachelor’s degree in Human Resources or related field of study
- Two years’ experience in HR and/or benefits administration
IBJI offers a competitive compensation package including health, dental, life and disability insurance. We provide a generous PTO package along with a 401k/profit sharing plan.
Illinois Bone & Joint Institute (IBJI) is currently seeking a Site Operations Director to join our innovative, growth-oriented orthopaedic and rheumatology practice, which has earned a reputation for excellence and is highly respected by their colleagues, patients and the community. This key position will be responsible for the management and daily operations of the Glenview/Wilmette sites. The Site Operations Director will be instrumental in ensuring high quality, efficient patient care.
Key Responsibilities:
- Oversee all office processes to create an exceptional patient experience, efficient workflow, and productive environment.
- Provide direct supervision to non-clinical, support staff, ensuring optimal patient flow and high clinical quality.
- Work closely with the Clinical Manager and Physicians to ensure friendly, safe, competent, efficient and accurate operations.
- Provide a consistent example of cooperative leadership and mentors subordinates to achieve their full potential.
- Oversee regionally managed functions and assist as needed.
- Ensure site processes are compliant with OSHA, insurers’ requirements, and other government programs.
- Provide regular educational opportunities to staff in the form of meetings and other avenues as appropriate.
- Foster a positive, supportive culture in alignment with OneIBJI principles.
Requirements:
- 5 years or more management/supervisory experience; background in healthcare and/or large physician private practice preferred; surgical/orthopaedics experience desirable.
- High school graduate required; Bachelor’s degree highly preferred
- Strong understanding of business data and analytics of Key Performance Indicators
- Proficiency with electronic medical record required.
- Knowledge of medical insurance carriers a plus.
- Strong leadership, team engagement, analytical and problem-solving skills
Description: The Practice Management Support Specialist will serve as a resource for all Revenue Cycle PM Systems support for such systems as Allscripts PM, Centricity, and E-Clinical Works applications and their support functions. Position would be responsible for working with application vendors to manage open support tickets and support other web-based applications necessary for Illinois Bone & Joint Institute, LLC operational functions and needs. Reports directly to Revenue Cycle Manager.
Duties Include but are not limited to:
- Assure all calls to the Practice Management Support team are responded to expeditiously
- Manage and/or work all requests sent and respond to IBJI staff in a timely manner
- Create and follow-up on all PM System and technical related support tickets
- Work with IBJI Operations on troubleshooting issues
- Provide status and follow-up to Revenue Cycle Manager on all pending support tickets and issues
- Work with other team members on special projects, and be a part of new technology developments and implementation teams
- Work with third party vendors on interface issues
Requirements/Qualifications
- High School graduate or equivalent required, some college preferred
- Proficiency in MS Office Suite a must
- Technical Certifications (A++, Networking etc.) a plus
- Minimum of 1-2 years on the job customer service experience preferred
- Healthcare experience preferred, physician office experience a plus
- A track record of establishing and maintaining positive and accountable relationships preferred
- Experience working with outside technical vendors and clients preferred
- Familiarity with database & application management, experience a plus
- Experience assisting users with hardware/software issues remotely and on-site a plus
- Strong investigational and organizational skills a must
- Excellent written and verbal communication skills a must
FLSA Status: Exempt
Reports To: Director of Revenue
Job Overview: The Manager of Revenue Cycle manages the day-to-day operations of the financial reimbursement function including customer service, charge capture, claim submission, rejections, ERA/EFT, cash application, collections and reporting for all of IBJI and IBJI affiliates The Manager of Revenue Cycle is responsible for the oversight of revenue cycle projects to improve the integrity of Revenue Processes. The Manager of Revenue Cycle will ensure timely and accurate billing and collection activities are consistent with Federal, State and department policies and procedures as well as maximum staff productivity.
While this position reports to the Director of Revenue Cycle, there will be significant interaction with Administrators, Providers, Compliance and Accounting.
Responsibilities and Duties:
- Develop and monitor strategic goals and objectives; reports performance, justification and/or corrective action
- Assigns and communicates priorities of On-Site operations requests for programming and system enhancements
- Payer/Patient Accounts Management:
- Manage problematic patient accounts, refunds, outside collection services
- Serve as a liaison between managed care, Work Comp, Medicare, and other payers, management and clinical staff
- Serve as a key external relationship manager for all payers
- Support Medicare and payer correct coding initiatives by maintaining current knowledge of coding and coverage guidelines
- Support Compliance Management in implementing and monitoring compliance
- Communication with management or operational and reimbursement issues
- Reducing aged accounts and DSO
- Run AR reports; coordinate with the team to ensure all claims from 30 to 60 and 61 to 90 days have been worked. Accounts over 90 days need special assistance, review by payor.
- Staff Management:
- Oversee the hiring and training of staff.
- Supervising the Revenue Cycle Department in various duties, such as account management, communications with insurance providers, collections, cash posting contract analysis, claims and charge capture.
- Managing staff performance by providing regular feedback, performance reviews, and one-on-one meetings.
- Report Management:
- Ensure accuracy and balance of cash, collections, bank receipts compared to system entry.
- Oversee regular audits and reviews to ensure staff follows policies and procedures, as well as federal and state regulations
- General reports and monitor department’s financial performance at the departmental and billing area level.
- Assigns and communicates priorities, requests for programming and system enhancements.
- Month end close reporting and process.
- Additional Responsibilities:
- Conduct random audits to verify system integrity, payer accuracy and payment per contract, to optimize reimbursement functions.
- Other duties as assigned
Skills and Competencies:
- Strong Personnel Management, Operational Flow and Revenue Skills
- Demonstrate the ability to lead, motivate, and develop staff with a focus on achieving productivity and revenue goals.
- Strong computer skills, including the ability to work with many practice management systems, Microsoft Office applications and reporting programs.
- Demonstrate good judgement in selecting methods and techniques for obtaining solutions.
- Excellent verbal, written and oral communication skills.
- Ability to lead by example and supervise others
- Detail Orientated with proven organizational and problem-solving skills.
- The ability to work in a fast-paced environment
Requirements/Qualifications:
- Bachelor’s degree preferred
- Minimum 5 years’ experience in Healthcare Revenue Cycle
- Minimum 3 years Management experience
- Strong problem-solving skills and the ability to make timely decisions
- Knowledge of Federal, State and third-party payor reimbursement rules and regulations
- Certified Coder preferred, but not required
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
FLSA Status: Non-Exempt
Reports To: Revenue Cycle Supervisor
Job Overview: The Revenue Insurance Collector works to ensure that we are optimizing insurance collections, reducing outstanding balances, maintaining the accounts receivables. Revenue Insurance Collector will maximize reimbursement for all services while minimizing the amount of time it takes to obtain reimbursement; decrease AR sustain a low DSO.
Responsibilities and Duties:
- Communicate directly with the payor, resubmits denied claims, underpaid claims and claims that are inaccurately processed by auditing accounts to check on proper payments, coding, balances, adjustments, etc. using appropriate reports and queues
- Review and analyze claim denials in order to perform the appropriate appeals necessary for reimbursement
- Manage outstanding accounts receivable for assigned payers/Divisions. Resolve outstanding balances.
- Follow up on outstanding accounts receivables, 31-60 days, 61-90 days. Includes researching aged account reports, outstanding “list”, processing problematic EOB’s and/or incoming mail or correspondence as identified. Special projects on 90+ days detailing problematic accounts and reporting them to the supervisor.
- Identify errors, correct and communicate to management
- Additional Responsibilities:
- Conduct random audits to verify system integrity, payer accuracy and payment per contract, to optimize reimbursement functions.
- Other duties as assigned
Skills and Competencies:
- Accounts Receivable knowledge: ability to read, analyze and interpret EOB’s and other AR procedures
- Adheres to organizational policies and procedures, including Corporate Compliance Program, HIPPA regulations.
- Knowledge of Medicare, Medicaid, HMO/PPO/EPO, Work Comp and Commercial Insurance operating procedures
- Ability to effectively correspond and interact with insurance payers, co-workers, management both verbally and in writing.
- Detail Orientated with organizational and problem-solving skills.
- The ability to work in a fast-paced environment
Requirements/Qualifications:
- High School Graduate
- Minimum 2 years’ experience in Healthcare Revenue Cycle
- Strong problem-solving skills and the ability to make timely decisions
- Knowledge of Federal, State and third-party payor reimbursement rules and regulations
- Certified Coder preferred, but not required
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Illinois Bone & Joint Institute, LLC, Chicagoland’s premier orthopaedic medical practice with more than 100 board-certified and fellowship-trained physicians has a full time opening for a Practice Administrator at our Chicago-Avondale location.
This individual will be responsible for the management of all aspects of the organization and is directly accountable to the Physicians.
Job Responsibilities:
- Oversee all systems of the office, including careful analysis of all office functions, definition of solutions and streamlining options, implementation and ongoing evaluation to ensure efficacy.
- Oversee or directly handle all staff hiring and disciplinary matters as well as oversee all other Human Resource needs of the office. A chief objective will be to create a workplace in which employees feel valued, challenged and supported.
- Development of management and staff to allow growth
- Conduct regular meetings for the entire staff and for individual departments to disseminate new information, provide ongoing training and process improvement
- Responsible for ensuring that the facilities are compliant with all applicable regulatory bodies including OSHA, HIPAA and Medicare
- Responsible for the overall administration of the facility including; conducting regular physician meetings, analysis of the practices to identify areas of concern and development of new services.
- Oversee the groups’ various facilities including physical improvements, maintenance of ADA standards and generally maintaining a clean, comfortable environment for patients.
- Financial responsibilities including overseeing the expenses and income of the practice
- Use of data and analytics proactively to spot trends for process improvement, in day to day decision making and looking forward to develop strategy
- Responsible to implement and oversee special projects as required by the physicians. These will include facilities construction and improvement, consolidation of facilities, mergers, addition of new physicians, implementation of new systems, etc.
Job Requirements:
- Bachelor’s Degree or higher in Health Care Administration
- A minimum of 7 years of progressive management experience in a health care setting
- Ability to work in a fast paced environment
- Ability to work with all levels of employees
- Understanding of health care systems
- Demonstrated people and business management acumen
- Excellent organizational skills
- Excellent interpersonal skills
IBJI offers a competitive compensation package including full life, health and disability insurance. We offer a generous PTO plan along with a 401k/profit sharing plan.
*When applying, please select Job Title: Practice Administrator and Location: Chicago-Avondale on the application form.
Position Summary
This position, which reports to the Controller of IBJI, manages the financial reporting for one or more divisions of Illinois Bone & Joint Institute, Ltd, and the activities required to support this function. The number of divisions assigned depends on the nature, size and scope of their financial activity.
I. Essential Responsibilities of the Position
A. Manages Completion of Internal and external Financial Reporting and Analysis.
- Manages the pace of the GL Close Process.
- Updates General Ledger Detail Analysis
- Conducts in Depth review of monthly financial statements and reports on a timely basis.
- Prepares Variance analysis as required.
B. Manages the audit and year end closing process.
- Manages completion of year end audit work papers as required for the annual external audit process.
- Manages any other external audits (e.g. financial institution audits, IRS, IDOR, etc.).
- Prepares year end projections in order to ensure appropriate profit distributions and minimize any tax liability.
C. Oversees the payroll and accounts payable processes.
- Oversees and reviews the recording of all Payroll related entries into the General Leger.
- Approves additions and changes to the Payroll database.
- Oversees the Accounts Payable function by ensuring timely and accurate payments to vendors. Ensures that all policies and procedures are followed and that the proper controls are in place.
D. Assists with the completion of Profit Distributions and Productivity Reporting/Forecasts
E. Implementation of accounting procedures.
- Manages the implementation of accounting procedures by providing input into the development of new or revision of existing procedures and ensuring uniformity and accuracy throughout the organization.
F. Special projects as assigned.
- Complete special projects as assigned which may include, but is not limited to, assisting in the transition of responsibilities from external consultants, completion of governmental or industry surveys, annual insurance renewal, requests from management, cross training, and changes in process or procedures to create departmental efficiencies, development and distribution of monthly department reports, establishing a standard budget process.
II. Internal and External Contacts of the Position
A. IBJI Administrators and Directors – personal and written contact.
B. Other IBJI management and staff – personal and written contact.
C. Software support personnel or HIS IT personnel in order to assist in the maintenance of accounting software systems – personal and written contact.
D. Other financial, legal and operational consultants or advisors – personal and written contact.
E. Bankers – personal and written contact.
F. External staff auditors – personal and written contact.
III. Independent Actions and Decisions Made by this Position
A. Staff Responsibilities and priorities.
B. Approval of standard and adjusting journal entries.
C. Preparation of monthly and year end work papers, reconciliations and analyses.
D. Performance Reviews.
E. Salary Adjustments.
F. Initiation of internal or external contact in order to attain required financial information.
IV. Actions or Decisions Referred to the Controller
A. Issuing internal and external financial reports.
B. Resolving unusual accounting issues.
C. Providing information to external auditors.
D. Problems in attaining required financial information.
V. Duties with respect to Employee Development, Placement, Work Assignments, Salary Administration, etc.
A. N/A.
VI. Job Scope
A. General scope and magnitude of the operations with which this job is associated
1. Number of physicians 101
Number of employees 924
2. Strategic Business Units 8
Practice Locations 30
Physical Therapy Sites 21
MRI Sites (owned & operated) 11
3. Consolidated Revenues $174,000,000
Consolidated Assets $54,000,000
Ancillary Services Division Revenues $48,000,000
VII. Required Qualifications and Skills
- Bachelor’s degree in Accounting and five years of Health Care Accounting experience with at least 2 years in a Supervisory Role.
- Knowledge of Generally Accepted Accounting Principles (GAAP)
- Familiar with corporate tax laws and other governmental rules and regulations.
- Strong familiarity with a personal computer and the Windows environment, Microsoft Office (i.e. Outlook, Excel, Access and Word) and the internet.
- Proficient with the use of Microsoft Excel.
- Experienced with mid-level accounting software systems.
- Good analytical, problem-solving, interpersonal and communications skills.
- Strong organizational skills and attention to detail.
- Exposure to a change and growth-oriented environment.
- Proactive in the development of partnerships and relationships with peers, co-workers, consultants and other internal or external customers.
Clinical Positions
Illinois Bone & Joint Institute, LLC. (IBJI), Chicagoland’s premier orthopaedic medical practice with several Chicago and NW suburban locations, has a full time opening for a Medical Secretary/CMA at its office in Libertyville.
Duties and responsibilities include, but are not limited to:
- Schedule appointments for office visits, surgeries, diagnostic tests, attorneys (depositions), meetings, IME’s and others in an efficient and timely manner.
- Verify insurance benefits, pre-certify procedures, and provide data needed by third parties to ensure patient services are reimbursed per fee schedule.
- Prepare patient charts for office visits with all patient medical test results, operative reports, and/or other documentation pertinent to the patient visit.
- Triaging and responding to patient phone calls, including pre and post-operative surgical patients
- Coordinating patient care information with other health care providers.
- Documenting information in patient records.
- Gathering and managing necessary documents (i.e. medical record, test results).
Job Requirements:
- 2-3 years of relevant medical experience
- Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
- Must be a Certified Medical Assistant
Skills:
- Able to multi-task and work in a fast-paced environment.
- Communicate effectively verbally and in writing to document/record information.
- Strong interpersonal skills, able to work well and communicate professionally with physicians, patients and staff in all levels of the organization. Able to develop constructive and cooperative working relationships with others and maintain them over time.
- Capable of prioritizing and organizing information to achieve a smooth flow of tasks.
- Able to utilize electronic medical records in an efficient manner.
IBJI offers excellent compensation and benefits package including generous PTO accruals, medical, life and disability insurance, as well as 401K and profit sharing.
Excellent opportunity for an experienced Medical Assistant to join an innovative, growth-oriented musculoskeletal practice that has earned a reputation for excellence and is highly respected by their colleagues, patients and the community.
Requirements: Current certification as a Medical Assistant (CMA/RMA) or other certification/license (ex. LPN, EMT, CNA) and 1 -2 years previous experience required.
Experience with electronic medical record. Must be available to work a flexible schedule to meet the needs of the practice. Monday thru Friday, day shift schedule.
Position Highlights: Excellent opportunity to work with an established team of professionals who take pride in their work and have a strong work ethic.
Illinois Bone & Joint Institute – Arlington Heights has immediate opening for a full time Secretary/Appointment Scheduler. Duties would include scheduling patient appointments, coordinating doctor/patient schedules, plus other varied duties. Excellent communication skills with doctors, patients, hospital and all other ancillary personnel required.
Must have proficiency in a PM and EMR system. Medical background necessary but will train in orthopaedics. Hours are Monday-Friday 8:30 AM-5:00 PM. We provide an excellent benefit package. Salary commensurate with experience. Please send resume to mmaierhofer@ibji.com.
Illinois Sports Medicine & Orthopedic Surgery Center, an ambulatory surgery center located in Morton Grove, is currently recruiting a Part-Time Nursing Assistant. Candidates should possess some current experience working with orthopedic surgery patients in either an ambulatory surgery center or hospital setting. Certification preferred. Shift begins at 5:30AM. No PMs, nights or weekends.
Interested candidates should fax (847-213-5499) or e-mail (sschoo@ismosc.com) a current resume and cover letter. EOE