Medical Records Request
To enhance the efficiency and security of processing medical record requests, we’ve teamed up with Healthmark, a trusted provider of release-of-information services. With Healthmark's industry-leading reputation, you can be assured that your personal health information is secure. Through this collaboration, we offer:
- Quicker processing of your record requests
- Accurate and thorough documentation with every request
- Responsive customer support for any inquiries
- An online portal where you can track your request status
If you’re new to the platform, you'll need to create an account by entering your email. After logging in, simply select "Submit Request" from the menu and fill out the required information to authorize the request.
Additional Options
Don't wish to use HealthMark? You have other options! Choose from one of these three alternatives to request a copy of your medical records:
MyChart
Log into your MyChart account.
By Mail
Complete an authorization for release of health info form and mail it to your preferred location.
In Person
Visit your provider's office location.
Frequently Asked Questions
IBJI has partnered with a company called HealthMark Group to manage medical record requests. HealthMark is a trusted partner that specializes in facilitating medical record release and keeping your personal health information safe.
How do I request my medical records?
Register on the HealthMark Group website. Click the Request Medical Records button to enter your email address and start the process. Once your request is complete, you will receive an email with a secure link to download your records.
How long does it take to process requests?
Records will be processed as quickly as possible, but some records may take up to five business days. However, some records may be subject to physician approval and can take up to five business days. If it has been more than five days since you made your request, please reach out to HealthMark at status@healthmark-group.com for an update.
Need more help?
Visit the HealthMark Group website to find a list of frequently asked questions or chat live with a HealthMark medical records specialist for additional help (Monday to Friday from 8 a.m. to 6 p.m. CT).